technical writing and documentation

Manuals can be the most visible representation of the quality of your product and represent your company through a wide array of individuals.  Used in sales to explain the product, by specifiers who plan the product's use, through purchasers, maintenance personnel and finally end users, the manual speaks for your product and your company.  It represents you in the eyes of all who come across your product.

Product testing and evaluation is important and time-consuming.  The processes must be documented properly and efficiently.  Performance Technical Documentation Services, Inc. has expert knowledge in just such documentation.  Get us involved early to help you define the test procedures, document and record your results.

Performance Technical Documentation Services, Inc. will analyze your sequence of operations (workflows) and document them graphically and in detailed writing steps.  Our expertise allows us to make suggestions for improvements in your workflows to increase quality and improve employee productivity.

Standard Operating Procedures are written documentation of instructions detailing all the steps of a process or procedure. Performance Technical Documentation Services, Inc. can prepare your Standard Operating Procedures to help drive performance improvement and improve organizational operations.

A user guide is a book-length document containing instructions on installing, using, or troubleshooting a hardware or software product, including consumer electronics. Performance Technical Documentation Services, Inc. has the experience and expertise to prepare your user guides with high quality graphics and test them with focus groups.

Reduce the time it takes you to process and file everything from annual reports and proxy statements to 10-Qs and 8-Ks. Performance Technical Documentation Services, Inc. can compile, collaborate, convert, edit, file, print and distribute your compliance documents.

Performance Technical Documentation Services, Inc. can work with you in the development of your processes and procedures and refine them to meet ISO standards.  We prepare the document submissions for ISO certification and maintain your documentation to ensure continued compliance.

Operating Procedures are written documentation of instructions detailing all the steps of a process or procedure.  Performance Technical Documentation Services, Inc. can prepare your Operating Procedures to help drive performance improvement and improve organizational operations.

Performance Technical Documentation Services, Inc. can develop your strategic communication plan for internal or external communications that includes: strategic purpose; tie-in with business plan; communication research including interviews and focus groups; formulating business and communication objectives; audience profile; creating themes and messages appropriate to your objectives and audience; media selection; training managers to deliver the message; measurement tools; and implementation.

Change management is the process of implementing changes in a controlled manner.  Performance Technical Documentation Services, Inc. can develop and implement a change management process for your needs, including managing changes in engineering, manufacturing, information technology systems, changes in individuals, teams and organizations, and managing changes to documents.

In the event of a disaster, will your business be able to continue or will you be out of business?  Performance Technical Documentation Services, Inc. can analyze your business operations, determine the critical operations needed for your business to continue operating, and write a detailed plan that you can follow during a disaster to keep your business operational.

Writing for a website is different from writing for print.  Studies show that Web content should contain 50% of the word count of its paper equivalent. Performance Technical Documentation Services, Inc. has website content development experts that will ensure your website is concise and conveys your messages in an efficient, user-friendly manner.

Have your marketing plan developed by the professionals at Performance Technical Documentation Services, Inc.  Each marketing plan is unique based on your business needs.  Some of the components of a successful marketing plan are: marketing vision; ideal customer; remarkable difference; core strategy; product/service innovation; marketing materials; website plan; lead generation plan; lead conversion plan; service experience; marketing calendar; critical numbers; and marketing training.

Performance Technical Documentation Services, Inc. can help with all your communications document needs including communication plans, newsletters, press releases, speeches, statements, forms, brochures, and posters.

Make use of the most advanced training techniques for new employees and the development of your current employees.  Performance Technical Documentation Services, Inc. works with you to understand your training needs and develops an online, self-paced training program that will meet your employee needs.

Performance Technical Documentation Services, Inc. can design workbooks for your self-paced training needs.  The results will be a training program for your employees that will ensure you meet your quality objectives.  The employee will be able to complete their materials at their own study rate without leaving their desks.

Performance Technical Documentation Services, Inc. can work with you to develop your training objectives and prepare high quality presentation and support materials for your classroom training.

Performance Technical Documentation Services, Inc. has multimedia specialists who will work with you to understand your communication objectives and design unique graphics to meet your needs.  We create documentation graphics from various sources of input such as concepts, ideas, sketches, photos, design drawings, CAD data, video, 360 images, and other input media.